Performance Management Improved

Accountability is critical to healthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and more.

Do you want to…

  • Take responsibility for the emotions you bring to the conversation by owning your story?

  • Share tough messages in a way that invites others into the conversation?

  • Use the skills to help good performers become great?

If you said YES to the above, this is the course for you!

For the Moments that Matter Most

Communication Training

The course teaches nine powerful skills for resolving performance problems, strengthening trust and reliability, and eliminating inconsistency. Learn to hold anyone accountable, no matter their power, position, or authority.

ABOUT THE COURSE

Learn through instruction, practice, and application to develop better dialogue skills.

LEARN HOW TO

  • Spot the performance conversations that are keeping you from what you want.

  • Learn where emotions come from and how to change them.

  • Eliminate negative stories that impede conversations and results.

  • Move from healthy dialogue to taking action and achieving results.

WHAT YOU’LL LEARN

  • Get Unstuck

    Identify problems contributing to poor results and struggling relationships.

  • Master My Stories

    Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.

  • Start with Heart

    Be clear with yourself and others about what you really want.

  • State my Path

    Share strong opinions without shutting down others’ viewpoints.

  • Make it Safe

    Create safety so you can talk with almost anyone about almost anything.

  • Diagnose

    Identify what’s contributing to the gap between expected and actual behavior.

  • Make it Easy

    Don’t lead with YOUR ideas; start by asking others for theirs.

  • Make it Motivating

    Highlight natural consequences to motivate rather than using coercion.

  • Move to Action

    Turn each accountability discussion into a course of action that leads to better outcomes.

 Impressions of the Training

Words used to describe the experience of participants after a 4 day intensive virtual live online Crucial Conversations training.

BASED ON THE BESTSELLER

Get your copy of the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide.

Accountability in Action

  • SAFETY

    Pride International improved their total incident rate by 55% and reported zero accidents that required employees to miss time on the job.

  • EFFICIENCY

    San Antonio Independent School District saw a 50% drop in grievances.

  • TURNOVER

    Orkin reported an 8% decrease in turnover, and Pride International decreased turnover by 40%.

  • TEAMWORK

    Dallas Housing Authority eliminated silos between departments and helped employees take initiative to resolve conflicts with their supervisors.

  • ENGAGEMENT

    St. Joseph’s Healthcare reported reduction in sick leaves ane mployee satisfaction rates were 64% higher than provincial average.

Modes of Training

In-person Workshop

LEARNING UP CLOSE AND PERSONAL

Learning and development was born in the classroom. It’s an environment facilitators and learners trust because it works. Not only does in-person learning offer group discussion, peer support, coaching, and powerful social learning, it also offers learners a retreat from the pressure and stress of their offices, email inboxes, and to-do lists.

Live Online Workshop

VIRTUAL LEARNING. REAL RESULTS.

Research shows 86% of learners rated virtual learning “just as engaging as” or “more engaging than” in-person learning. And when it comes to results, behavior change from a virtual course was immediate. In fact, learners’ use of new skills was no different between the virtual and in-person classroom.

COURSE FACILITATOR

Shivangi Walke, Master Trainer

Shivangi Walke is a TEDx Speaker, Executive Coach and Leadership Master trainer. Shivangi has trained, and coached leaders and leadership teams in over 40 countries for organizations like Google, Airbus, Johnson & Johnson, Novartis, Syngenta, Roche, and Pfizer. She has inspired thousands of people globally through her non-profit Thrive with Mentoring and through her keynotes and speeches, most recently at TEDx Basel, Switzerland.

CRUCIAL CONVERSATIONS

Published on LinkedIn

How can effective Crucial Conversations facilitate working with others?

Sometimes I watch an episode or two of Madam Secretary (1)- and it gets me thinking about crucial conversations and starting with your heart like nothing else. While it’s great to have your team skilled in crucial conversations, it is even better if those who teach it to the team also practice it themselves within that very organization.

Read Article.

  • 🎙️ Podcast: How to Make Tough Conversations Easier

    At one point or another, you're going to have to talk about something that uncomfortable, heated, or emotional. So how does it doing without blowing your lid or making the situation worse?

    Listen to Podcast

  • Inclusive Leadership Through Crucial Conversations

    A friend of mine is going through a tough time at home. They are working through a difficult marriage, challenges at school and the struggle to focus on their job when their life is falling apart at home.

    Read Article

  • Conversational Intimacy – Can we recognize disguised conflicts in a virtual workplace?

    In my previous article on conversational intimacy, I shared how it could be achieved virtually. Paula’s story sparked many conversations. A few that led me to take a dig at a follow-up version. Like always, I will lead with a story (names changed).

    Read Article

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