The Standard in Effective Communication

Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.

Do you want to…

  • Learn where emotions come from and how to change them?

  • Eliminate negative stories that impede conversations and results?

  • Share tough messages in a way that invites others into the conversation?

  • Take steps to rebuild safety when others get defensive?

  • Move from healthy dialogue to taking action and achieving results?

If you said YES to the above, this is the course for you!

For the Moments that Matter Most

Communication Training

The communication skills we teach focus on a specific kind of interaction: those when stakes are high, opinions vary, and emotions run strong. Ours is not a course on winning friends or winning people to your way of thinking; it’s about strengthening relationships and securing results in the moments that matter most.

ABOUT THE COURSE

Learn through instruction, practice, and application to develop better dialogue skills.

LEARN HOW TO

  • Resolve conflict.

  • Speak your mind truthfully and tactfully.

  • Reach alignment when stakes are high and opinions vary.

  • Navigate the most important interactions at home and work.

WHAT YOU’LL LEARN

  • Get Unstuck

    Identify problems contributing to poor results and struggling relationships.

  • Master My Stories

    Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.

  • Start with Heart

    Be clear with yourself and others about what you really want.

  • State my Path

    Share strong opinions without shutting down others’ viewpoints.

  • Make it Safe

    Create safety so you can talk with almost anyone about almost anything.

  • Learn to Look

    Spot the warning signs that indicate safety and dialogue are at risk.

  • Seek Mutual Purpose

    Find common ground even when it seems impossible.

  • Explore Others' Path

    Listen and respond effectively to other people’s concerns and feedback.

  • Move to Action

    Turn each Crucial Conversation into a course of action that leads to better outcomes.

 Impressions of the Training

Words used to describe the experience of participants after a 4 day intensive virtual live online Crucial Conversations training.

BASED ON THE BESTSELLER

Get your copy of the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide.

What dividends will you reap from dialogue?

  • SAFETY

    Pride International reduced safety incidents by 55% in one year.

  • PRODUCTIVITY

    Sprint reported a 93% improvement in meeting productivity metrics.

  • COST

    AT&T reduced billing costs by 30% and Sprint reduced customer care expenses by $20 million annually.

  • TEAMWORK

    Employees at MaineGeneral Health were 16% more likely to speak up and resolve problems.

  • ENGAGEMENT

    Rocky Mountain Equipment reduced turnover from 30 to 16%.

  • SATISFACTION

    San Antonio Independent School District saw a 50% drop in grievances that previously clogged the administrative system.

Watch an Interview with Shivangi on
Crucial Conversations

Modes of Training

In-person Workshop

LEARNING UP CLOSE AND PERSONAL

Learning and development was born in the classroom. It’s an environment facilitators and learners trust because it works. Not only does in-person learning offer group discussion, peer support, coaching, and powerful social learning, it also offers learners a retreat from the pressure and stress of their offices, email inboxes, and to-do lists.

Live Online Workshop

VIRTUAL LEARNING. REAL RESULTS.

Research shows 86% of learners rated virtual learning “just as engaging as” or “more engaging than” in-person learning. And when it comes to results, behavior change from a virtual course was immediate. In fact, learners’ use of new skills was no different between the virtual and in-person classroom.

COURSE FACILITATOR

Shivangi Walke, Master Trainer

Shivangi Walke is a TEDx Speaker, Executive Coach and Leadership Master trainer. Shivangi has trained, and coached leaders and leadership teams in over 40 countries for organizations like Google, Airbus, Johnson & Johnson, Novartis, Syngenta, Roche, and Pfizer. She has inspired thousands of people globally through her non-profit Thrive with Mentoring and through her keynotes and speeches, most recently at TEDx Basel, Switzerland.

CRUCIAL CONVERSATIONS

Published on LinkedIn

How can effective Crucial Conversations facilitate working with others?

Sometimes I watch an episode or two of Madam Secretary (1)- and it gets me thinking about crucial conversations and starting with your heart like nothing else. While it’s great to have your team skilled in crucial conversations, it is even better if those who teach it to the team also practice it themselves within that very organization.

Read Article.

  • 🎙️ Podcast: How to Make Tough Conversations Easier

    At one point or another, you're going to have to talk about something that uncomfortable, heated, or emotional. So how does it doing without blowing your lid or making the situation worse?

    Listen to Podcast

  • Inclusive Leadership Through Crucial Conversations

    A friend of mine is going through a tough time at home. They are working through a difficult marriage, challenges at school and the struggle to focus on their job when their life is falling apart at home.

    Read Article

  • Conversational Intimacy – Can we recognize disguised conflicts in a virtual workplace?

    In my previous article on conversational intimacy, I shared how it could be achieved virtually. Paula’s story sparked many conversations. A few that led me to take a dig at a follow-up version. Like always, I will lead with a story (names changed).

    Read Article

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